Warranty Commitment — Veyanti Elevé Bag
30-Day Warranty — Because We Stand by Our Quality
Weight Limit & Warranty Notice
The Veyanti Elevé Bag is designed for optimal performance and durability when used within its recommended capacity.
Maximum hand-carry weight: up to 8 kg (17.6 lbs)
Maximum weight when used with roller: up to 10 kg (21.6 lbs)
Please note: Carrying loads above these limits may cause strain or damage to the bag and will not be covered under the product warranty.
At Veyanti, we are committed to providing you with premium-quality products without compromise. That’s why we offer a 30-day warranty from the date of purchase on all our bags.
This warranty covers defects in materials and workmanship, so you can enjoy your Veyanti Elevé Bag with complete peace of mind.
What Does the Warranty Cover?
✓ Loose stitching — If the stitching comes undone due to a manufacturing defect rather than normal wear and tear.
✓ Detached handles or straps — As long as no excessive force was applied.
✓ Broken buckles, clips, or magnets — If they break under normal and reasonable use.
What Is Not Covered?
❌ Normal wear and tear — Including fading, peeling, stains, or odors caused by prolonged use.
❌ Improper use or damage — Tears, holes, scratches, or deformations caused by overloading, impact, or misuse.
❌ Unauthorized repairs or modifications — Any repair or alteration by an unauthorized party may void the warranty.
❌ Loss or theft — The warranty only covers manufacturing defects and does not cover lost or stolen items.
How to Claim Your Warranty
Contact Us — Send an email to info@veyanti.co.uk with a description of the issue, clear photos, and proof of purchase.
Evaluation & Approval — Our team will assess your claim and inform you if it qualifies under the warranty.
Repair or Replacement — If approved, we will offer a free repair or replacement bag (subject to stock availability).
If a repair is not possible and a replacement is unavailable, a full credit for use on our website will be issued.
The warranty does not extend beyond the original 30-day period from the date of purchase.
Additional Terms
- The warranty is non-transferable and applies only to the original purchaser.
- Veyanti reserves the right to determine if the claim falls within warranty conditions.
We are here to ensure you have an outstanding experience — because the Veyanti Elevé Bag is not just a travel essential, it’s a statement of quality.